Refund policy

Return & Refund Policy
Last Updated: March 10, 2026
At AshmidA ImpeX, your satisfaction is our priority. We stand behind the quality of our products with a 100% Money-Back Guarantee.

✅ 7-Day Money-Back Guarantee
If you’re not completely satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange.
No questions asked.

🔄 Return Eligibility
You can return your order if:
✅ Product is defective or damaged ✅ Product is not as described on the website ✅ You changed your mind (within 7 days) ✅ Product has manufacturing defects ✅ Wrong item was delivered
Conditions for Returns:
To be eligible for a return, your item must be:
✅ Unused and in original condition ✅ In original packaging (LED box, velvet pouch, all accessories included) ✅ Returned within 7 days of delivery ✅ With proof of purchase (order number or receipt)
Note: For hygiene reasons, we cannot accept returns if the jewelry has been worn excessively or shows signs of damage caused by the customer.

📦 How to Return an Item
Returning your order is simple and hassle-free:
Step 1: Contact Us
Reach out to us within 7 days of delivery: - WhatsApp: 03211232394 - Phone 03211232394 - Email: ashmida.impex@gmail.com
Provide: - Your order number - Reason for return - Photos of the item (if defective/damaged)
Step 2: Return Approval
We’ll review your request and approve it within 24 hours.
Step 3: Free Return Pickup
We’ll arrange FREE pickup from your address. No need to visit a courier office!
Our courier partner will collect the item from your doorstep at no cost to you.
Step 4: Inspection
Once we receive the returned item, we’ll inspect it to ensure it meets the return conditions.
Step 5: Refund/Exchange
Refund: Processed within 5-7 business days
Exchange: New item dispatched within 2-3 business days

💰 Refund Process
Refund Timeline
Payment Method    Refund Timeline
Cash on Delivery (COD)    Bank transfer within 5-7 days
Online Payment (Card/Bank)    Original payment method within 7-10 days
JazzCash/Easypaisa    Mobile wallet within 3-5 days
How Refunds Work:
If you paid via COD: - We’ll need your bank account details (account title, account number, bank name) - Refund amount will be transferred directly to your account
If you paid online: - Refund will be credited to your original payment method (card/bank account)
If you paid via JazzCash/Easypaisa: - Refund will be sent to your mobile wallet
Note: You will receive an email/WhatsApp notification once the refund is processed.

🔁 Exchanges
Prefer an exchange instead of a refund?
Exchange Process:
Contact us and let us know you’d like an exchange
Choose a replacement (same product or different variant)
We’ll arrange free pickup of the original item
New item dispatched once we receive the returned item
No additional charges for exchange shipping
Exchange shipping is FREE!

🚫 Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
❌ Items damaged due to misuse or mishandling by the customer ❌ Items returned after 7 days of delivery ❌ Items without original packaging or accessories ❌ Personalized or customized items (if any)

📦 Return Packaging Tips
To ensure your return is processed smoothly:
✅ Pack the item in the original LED box and packaging ✅ Include all accessories (velvet pouch, gift card, etc.) ✅ Ensure the item is clean and unused ✅ Seal the package securely to prevent damage during transit

🛡️ Damaged or Defective Items
Received a damaged or defective product? We sincerely apologize!
What to Do:
Do not accept the delivery if the package is visibly damaged
Take photos of the damaged item and packaging
Contact us immediately via WhatsApp or phone
We’ll arrange a free replacement or full refund
Damaged items are replaced at no cost to you.

❌ Wrong Item Delivered
If we sent you the wrong item by mistake:
Contact us immediately
We’ll arrange free pickup of the wrong item
The correct item will be dispatched at no extra charge
You keep the wrong item until our courier picks it up
Our mistake = Our responsibility.

🕐 Return Processing Time
Step    Timeline
Return request approval    24 hours
Free pickup arranged    1-2 business days
Item received at our warehouse    3-5 business days (after pickup)
Inspection completed    1 business day
Refund processed    5-7 business days
Total time: Approximately 10-15 business days from return request to refund

📞 Return Support
Have questions about returns or refunds?
Contact us: - WhatsApp: 03211232394 (Fastest response) - Phone03211232394 - Email: ashmida.impex@gmail.com
We’re here to make your return as smooth as possible!

🎁 Gifts & Returns
Received our product as a gift and want to return it?
✅ You can return it within 7 days of delivery ✅ Refund will be issued to the original buyer (not the gift recipient) ✅ Or we can issue a store credit for future purchases

💡 Tips for a Smooth Return
Act Fast: Return requests must be made within 7 days
Keep Packaging: Save the original LED box and all accessories
Take Photos: Document any defects or damage before returning
Stay in Touch: Keep us updated via WhatsApp for quick resolution

✅ Our Return Promise
At AshmidA ImpeX, we promise:
✅ 100% Money-Back Guarantee ✅ FREE return pickup from your doorstep ✅ Quick refund processing (5-7 business days) ✅ Hassle-free exchange options ✅ No hidden charges for returns ✅ Friendly customer support throughout the process
Your satisfaction is guaranteed.

⚠️ Important Notes
Returns are only accepted within 7 days of delivery
Items must be in original condition and packaging
Refunds are processed to the original payment method
Free return pickup is available across Pakistan
For COD orders, we’ll need your bank details for refund transfer

🤝 Our Commitment to You
We believe in the quality of our products. If you’re not happy, we’re not happy.
That’s why we offer a no-questions-asked return policy - because your trust and satisfaction mean everything to us.

Need to return an item? Contact us on WhatsApp now!
+92 3211232394

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